BNP Paribas Personal Finance - Change Management

A close out session was held with the key stakeholders at BNP Paribas Personal Finance who gave their views on the workplace redesign before the project began. By explaining the different areas of the space, we were able to demonstrate that their voices had been heard, and the design was strategic, with people at the heart of it, maintaining the positivity around the change.

To communicate all of this information across the business, we produced a comprehensive workplace guide with all the information they could need about the space, from how to book a desk and etiquette on using the different meeting spaces, to information on the local area and transport links. This handy guide helps people to feel informed, educated and prepared for the relocation. In issuing this before the move in date, people were able to digest this information and alleviate any anxieties before day one, removing the ‘fear of the unknown’.

Familiarising people with the space before it was worked in operationally through guided tours was a great success. It gave people a sense of comfort ahead of the move, allowing them to see the workstations, meeting rooms and social areas that would be available to them which also built up some excitement! We held morning and afternoon sessions, splitting into smaller groups to give individuals chance to ask questions and have a personal feel. The social interaction at the start of the sessions where people culminated in the atrium area created a sense of community and reminded people how it felt to be together after working remotely for a period of time.

A drone fly through video was sent out to all staff the week before the official move in date which reminded people how great the space looked and enabled them to see a visible difference between the space as a shell in the time lapse and the finished product! Spot the difference at its finest.